Privacy Policy

Last Updated: November 3, 2025
Effective Date: November 3, 2025

Data Controller

Company Name: Elite Roofing & Remodeling LLC

Address: Reynoldsburg, OH, United States

Email: eliteroofingandremodelingllc@gmail.com

Introduction

Elite Roofing & Remodeling LLC ("Company," "we," "us," "our," or "Elite") is committed to protecting your privacy and ensuring you have a positive experience on our website and when interacting with our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at eliterrohio.com and use our services.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our site or services.

Information We Collect

Information You Provide Directly:

Contact Information: When you fill out our "Tell Us About Your Project" form or contact us, we collect your name, email address, phone number, and any project details you share.
Service Preferences: Information about which services you're interested in (roofing, siding, kitchen remodeling, etc.)
Communication Data: Records of email messages, phone calls, and other communications between you and our company.

Information Collected Automatically:

Device Information: Browser type, IP address, operating system, and device identifiers
Usage Data: Pages visited, links clicked, time spent on pages, and referring website
Cookies & Analytics: We use cookies to enhance your browsing experience. This information helps us understand how users interact with our site.

How We Use Your Information

We use the information we collect for the following purposes:

To provide, maintain, and improve our services and website
To respond to your inquiries and provide free estimates or consultations
To contact you about your project and follow up on service requests
To send you relevant information about our services (with your consent)
To comply with legal obligations and resolve disputes
To detect and prevent fraud and abuse
To analyze website usage patterns and improve user experience

Tell Us About Your Project Form - Data Usage

When you submit our "Tell Us About Your Project" contact form, we collect the following information:

Full Name
Email Address
Phone Number
Service(s) Interested In
Project Details and Description

How We Use This Information:

We use your form submission exclusively to:

Contact you to discuss your project requirements
Provide you with a free estimate or consultation
Answer questions about our services
Schedule an in-home or virtual assessment if applicable

✓ We do NOT sell or share your form information with third parties for marketing purposes.
✓ We do NOT use your data for any other business purpose without your explicit consent.

Do We Share Your Information?

We Do NOT:

Sell your personal information to third parties
Share your information with unaffiliated marketing companies
Rent or lease your personal data
Share your data for commercial purposes without your consent

We May Share Information With:

Service Providers & Contractors: We may share limited contact information with our contracted service providers, CRM systems, email platforms, and payment processors who assist us in operating our business and fulfilling your service requests. These providers are bound by confidentiality agreements and may only use your information to the extent necessary to provide services to us.
Business Partners: Only with your explicit written consent or when necessary to complete your service request.
Legal Compliance: When required by law, court order, or in response to valid legal requests from government authorities.
Business Transfers: In the event of a merger, acquisition, bankruptcy, or sale of assets, your information may be transferred as part of that transaction. You will be notified of such changes via email or prominent notice on our website.

Subprocessors & Third Parties: We currently use email communication platforms and Google Analytics. A full list of our subprocessors and service providers is available upon request.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

SSL/TLS encryption for data transmitted over the internet
Secure storage of sensitive information
Regular security updates and maintenance
Restricted access to personal data by authorized personnel only

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

How Long We Keep Your Information

We retain your personal information only for as long as necessary to provide our services or fulfill the purposes outlined in this Privacy Policy:

Contact Form Submissions: Retained for up to 12 months after initial submission. If we begin service work, this information is retained for the duration of the project plus 3 years for business and legal records.
Service Records & Estimates: Retained for 5-7 years in accordance with business practices and legal requirements.
Email Communications: Retained for up to 24 months unless relevant to an ongoing service relationship.
Analytics & Usage Data: Retained for up to 24 months.
Cookie Data: Varies by cookie type; see your browser settings to manage cookies.

Right to Deletion: You may request deletion of your personal information at any time by contacting us. We will comply with your request within 30 days, except where we are required by law to retain the information.

Your Privacy Rights

Depending on your location, you may have the following rights:

Right to Access: Request a copy of the information we hold about you
Right to Correction: Request correction of inaccurate information
Right to Deletion: Request deletion of your information (right to be forgotten)
Right to Opt-Out: Opt out of marketing communications at any time
Right to Data Portability: Request your data in a portable format

To exercise any of these rights, please contact us using the information provided below.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small files stored on your device that help us remember your preferences and improve site functionality.

Google Analytics

We use Google Analytics to analyze website traffic, understand how visitors use our site, and improve user experience. Google Analytics uses cookies to collect anonymized data about your visits, including:

Pages you visit
Time spent on each page
Traffic source (how you found us)
General geographic location (city/country level)

Google Analytics data is anonymized and does not personally identify you. For more information about Google Analytics, visit: Google's Privacy Policy

Managing Your Cookies

You can control cookie settings through your browser preferences:

Chrome: Settings → Privacy and security → Cookies and other site data
Firefox: Preferences → Privacy & Security → Cookies and Site Data
Safari: Preferences → Privacy → Cookies and website data
Edge: Settings → Privacy, search, and services → Clear browsing data

Note: Disabling cookies may limit functionality of our website and prevent us from tracking your preferences.

Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy applies only to our website. We are not responsible for the privacy practices of other websites. We encourage you to review the privacy policies of any third-party websites before providing your information.

Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will delete such information immediately and terminate the child's account.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, and other factors. The "Last Updated" date at the top of this page indicates when the policy was most recently revised.

Your continued use of our website following any changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this policy regularly to stay informed about how we protect your information.

Contact Us About Your Privacy

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us: